5-star service: Guild Mortgage is #1 on Zillow
Trust is everything when it comes to choosing a mortgage lender. That’s why we’re thrilled to announce that Guild Mortgage is number one in 5-star reviews on Zillow. This reflects our dedication to our customers; we provide exceptional service to deliver the promise of home.
On Zillow, our customers describe us as “responsive,” “knowledgeable” and “absolutely wonderful.” Whether it’s a first-time homebuyer or a long-time homeowner refinancing, our quality of service remains the same. Customer-focused service at Guild looks like getting to know you first so we can find a loan to fit your life.
Meet the people behind the service
For more than 60 years, we’ve been committed to building stronger communities through homeownership. This wouldn’t be possible without our people. Behind every 5-star review is a team of experienced loan professionals who are passionate about helping you achieve your homeownership goals.
Here’s what sets Guild Mortgage loan officers apart:
- Personalized guidance: Service is our priority, evidenced by a 97 percent customer satisfaction rating. Before recommending a loan, we take time to learn about your situation.
- Industry expertise: Supported by decades of mortgage experience, Guild loan officers are equipped to help you prepare for and navigate the unexpected.
- Proactive communication: Not only do we keep you informed every step of the way—borrowers also gain access to a 24/7 borrower portal to review loan information.
- Problem solvers: Whether it’s securing a low down payment, or dealing with unique circumstances, Guild loan officers are skilled in finding creative solutions.
- Commitment to education: We want you to succeed, which means helping you fully understand the mortgage process and your loan options. This even applies to borrowers who don’t qualify yet.
To level up our customer care, we handle everything in-house—from processing to underwriting to closing. This streamlined approach ensures accuracy and efficiency, allowing your loan officer to maintain complete control over your loan and its timeline. Known for our speedy closings, we set clear deadlines and work diligently to either meet or exceed them.
Find out what makes Guild Mortgage different
Whether it’s buying your first house, refinancing or purchasing a second property, Guild is committed to delivering the promise of home. Knowing that more homebuyers on Zillow have rated Guild Mortgage with 5-star service than any other lender, you can trust that we’ll deliver. Reach out to a local Guild loan officer to experience the five-star service every borrower deserves.
The above information is for educational purposes only. All information, loan programs and interest rates are subject to change without notice. All loans subject to underwriter approval. Terms and conditions apply. Always consult an accountant or tax advisor for full eligibility requirements on tax deduction. Information accurate as of 11.01.2024. Guild Mortgage received the most mortgage lender reviews and most 5-star reviews among mortgage lenders on Zillow in 2024.